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Privacy policy


This privacy policy describes the information MARS FLAG Corporation (hereinafter “we”) collects, how we use and share that information, and the choices available to users regarding that information.

Last updated: 1 January, 2019
Effective date: 22 August, 2006

Collection and use of information


This policy applies to all users worldwide using our website and our services.

Data administrator

The data administrator of the information provided by users and the information we or our affiliates collect is as follows:

MARS FLAG Corporation
Tokyo Square Garden 14F, 3-1-1 Kyobashi, Chuo-ku, Tokyo, Japan

If you have any questions, opinions or complaints regarding our handling of data, please contact us through our website.

Information we collect

We collect the following information:

・Contact information

Whenever you contact us or our customer support to make inquiries, we may collect your name, company name, department, telephone number and email address.

・Demographic information

We may collect demographic information on users of our services. This includes the date and time of access, the services you used, the pages you visited, and the third party site that you used before using our services. We may collect these information through cookies, web beacons and other similar technologies that create and maintain identifiers.

・Device information

We may collect information on the devices that you use to access our services. This includes the IP address of the device, the OS and its version, and the browser and its version.

How we use user information

The information we collect will be used for the following purposes:

・Providing our services

We will use the collected information for the purpose of providing, maintaining and improving our services.

・Contacting us

We will use the collected information for the purpose of supporting you when you contact us or our customer support.

・Contacting you

We may use the collected information to contact you regarding services, updates, promotions, surveys, news and events.

・Legal orders, etc.

We may use the collected information when we are requested to disclose the information, such as through legal orders.

Cookies and third party technologies

We use cookies and other similar technologies for the following purposes:

・Recording the settings of users who use our services

・Extensive understanding of online behavior of users using our services

In addition, other companies may provide us with measuring and analytic services. When you browse pages where other social media buttons are installed, your information may be sent to the social media. You can check the privacy policies of the social media services on the websites of the companies operating those services.

Sharing and disclosure of information

We may share the information we have collected in the following situations:

・To our clients

In order to improve the services of our company and our clients, we may share the information with our clients.

・To our affiliates and business partners

We may share the information with our affiliates and business partners for the purpose of providing, maintaining and improving our services, or processing information on our behalf.

・Legal reasons

We may share the information due to applicable laws, legal procedures or governmental requests.

・Business succession

We may share the information with third parties in connection with any merger or absorption with other companies covering all or part of our business, or the sale, integration, reorganization, financing or acquisition of company assets, or during the negotiation period of these activities.

・When there is user consent

In cases other than those stated in this policy, we may notify you about the sharing of information, and may share your information on the condition that you have given us your consent.

Retention and deletion of information

We will retain the information for the duration that we deem necessary for the purpose of customer support, improvement of our services, and compliance with legal orders.

We will take measures to prevent access and use of such information when it becomes unnecessary for customer support, providing our services or other business purposes.

You can also request the deletion of information at any time through our website.

We will respond to these requests and delete information that we do not need to retain.

Special information concerning EU users

From May 25, 2018, the EU General Data Protection Regulation ( hereinafter "GDPR" ) will be applied when processing personal information of users in the European Union.

・Rights of EU users

Users in the EU have the following rights regarding the handling of the users’ personal information through our services:

- Description of the user’s information

Users reserve the right to request us for an explanation of the information we hold about the user and how we use that information.

- Amendments

If the user is convinced that the information we hold about the user is inaccurate, the user has the right to request for an amendment of the information.

- Deletion

Users can request for deletion of their information at any time. We are able to retain certain information about the user as required by law and for legitimate business purposes permitted by law.

- Objections and complaints

Users in the EU reserve the right to raise objections to our processing of personal information. Even if an objection has been filed, we are able to continue processing user information to the extent permitted by the GDPR.

・Grounds for processing

We will process information on EU users based on the following grounds as stipulated by the GDPR:

- To provide services requested by users

We need to collect and use specific information in order to provide, maintain and improve our services.

- To protect the legitimate interests of users

We are able to process personal information, including the disclosure of information to law enforcement agencies when the safety of users is threatened.

- To protect the legitimate interests of third parties

We will only collect and user personal information to the extent necessary to protect the interests of third parties and the public.

- To protect our legitimate interests

We will only collect and user personal information to the extent necessary to protect our legitimate interests.

- To fulfill legal obligations

In accordance with legal procedures, we may share information or third party requests with law enforcement agencies.

- Consent

We collect and use information on users based on the users’ consent. You can revoke your consent at any time.

Updates to this policy

We may update this policy from time to time. If the changes are significant, we will notify users we have collected contact information from regarding the changes. By using our services after such notices, you are assumed to have agreed to the updated policy, to the extent permitted by the applicable laws.

We recommend that you periodically review the latest information on this policy to check our implementation of this policy.

Contact Us

Please click here to submit questions/inquiries.

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